passbec中高级新编剑桥商务英语口试必备手册]第一部分电子版

passbec中高级新编剑桥商务英语口试必备手册]第一部分电子版内容摘要：

mation equality, as everyone has access to it. 1. 3. 4 Sample Test Part One: Interview Interlocutor39。 s Questions 1) Is it important to consult a cost accountant when starting a new project? ( Why? / Why not?) 2)In what ways is customer service related to cost reduction? 3)Do you think people can be trained to work more efficiently? (Why? /Why not?) 4) What changes in cost management do you expect will happen in the future? Suggested Answers 1)Yes. It39。 s paramount in cost control. The cost accountant can prepare budgets and give a prognosis for the project. His advice is essential in deciding whether to undertake or abandon the planned project. 2)Customer service can enhance customer satisfaction and loyalty. Good customer relationship helps to improve your pany image and boost sales. As a result, large scale production will be cost effective for your pany. 3)Yes. I think staff training is extremely important nowadays. You see, technologies keep changing and if employees get regular training, they would be able to work more efficiently. It39。 s the petence of the workforce that sharpens the petitive edge of the pany. 4)I expect it will head towards more costefficient methods, involving more parties in the process of production。 not only corporate management and staff, but also suppliers, retailers and even customers. Part Two: Minipresentation What39。 s important when...? Aiming to control production cost 1)Quality suppliers 2)Efficiency of production line Suggested Answer In cost management, it39。 s important to cut down the cost of raw materials, as to a large extent, it helps to determine the product prices. Costconscious panies always seek to work with good suppliers who can offer quality raw materials with reasonable prices. Low quality materials from suppliers are actually a waste of money. Efficiency of production line is another important thing to consider. When introducing a production line, it is important to consult an ergonomics specialist and see that it39。 s user friendly and will not cause too much physical stress and strain. Meanwhile, workers should get fullytrained to work more efficiently on the line. Measures should also be taken to eliminate waste. On top of that, management should develop good benefits system to boost the morale of the workers. Part Three: Collaborative Task and Discussion (Introducing Shift Work) Your pany would like to introduce shift work operation to optimize the production process. You have been asked to help coordinate the project. Discuss the situation together, and decide: 1)how to arrange the work schedule 2)how to match staff to this new work requirement Suggested Answer A: When introducing shift work, the most important thing is to work out good work schedules. I think we can divide our twentyfour hour operation into three shifts: day shift, evening shift and night shift. And we39。 ll have the permanent schedule. It39。 s tough to work at night, but once you get used to it, it39。 s easier to fight off the nighttime fatigue. B: Well, I partly agree with you. I mean the three shifts is a good idea, but I think it would be better if we adopt the rotating schedule. You see, shiftwork disrupts the body rhythm and is very stressful. Besides, it affects home life, the night shift worker is out of step with his family. A: That39。 s the problem. Night shifts really affect our health conditions. So you39。 re right, the rotating schedule has more advantages over the fixed schedule. B: All right. So we39。 ll adopt the rotating schedule, three shifts and the day shift is from 8:00am to 5: 00pm with a lunchbreak. And evening shift, 5:00pm to 1:00am including coffee breaks, and then... A: And night shift from1: 00am to 8:00am, also with a coffee break. B: Right. We should also provide our shift workers with training programmes to help them better adjust to this new work requirement. We should inform them of the harmful effects of night shifts and give them tips on how to prevent and fight off these hazards. A: Yes. We can arrange health specialists to give them training courses and provide online consultancy service for the convenience of our shift workers. And I think we should also provide psychological consultancy just in case they get too stressed. We need to help them to cope with night shift blues. B: Good. It39。 s also important to provide some nutritious food during the evening and night shifts. A: That39。 s a good idea. On top of all this, we can provide workers with health facilities to encourage them to do more exercises. B: That39。 s just what I want to say. Followup Questions 1)What benefits will your pany gain from shift work operation? 2)How important is it to inform workers of the hazards of night shift? 3)Do you think panies should provide health counseling facilities? (Why?/Why not?) 4） Should work environment be taken into consideration when designing shift work?(Why? /Why not?) 5） Is regular exercise important for shift workers? (Why? /Why not?) Suggested Answers 1)If we keep our equipment operating round the clock, we39。 ll be able to use our productive equipment to its fullest potential, that would help to optimize the production process. You see, improved productivity translates directly to higher profits. 2） It39。 s certainly of great importance. Employees39。 wellbeing and security should be the first priority of the management. When shift workers are fully aware of the hazards, they will take better care of themselves. 3 )In my opinion, it39。 s a must in this highly petitive age. Employees often bee stressful and develop health problems. Management should provide health counseling facilities to help improve the physical and mental health of the staff and boost their morale. 4） Poor working conditions add to the strain of shift work. Ade。